Job Title: Field Service Technician

About the Role

The company is an international mechanical and plant engineering group, deeply involved with local automotive and industrial firms, including prominent names in the local automotive sector. As a Field Service Technician, the successful candidate will provide critical, future-proof service solutions, ensuring customer satisfaction remains the top priority. They will join a global market leader navigating the digital industrial age, applying entrepreneurial skills within an internationally focused environment.

Key Responsibilities:

• Customer Documentation: Maintain written reports for clients and record keeping regarding repairs and returns.
• Warranty Administration: Prepare, submit, and maintain necessary records for warranty claims.
• Technical Support: Provide support to customers both telephonically and on-site.
• Internal Sales Aid: Offer technical assistance to the internal sales team.
• Quality Control: Ensure that the organization’s ISO requirements are maintained.
• Equipment Deployment: Conduct the commissioning of new equipment.
• Diagnostic Evaluation: Perform problem evaluation on specific applications where equipment is being used.
• Emergency Service: Respond promptly and attend to equipment breakdowns.
• Travel and Mobility: Maintain the ability to travel away from home, work after hours, and provide cross-border support.
• Inventory Support: Assist with controlling spare stock and managing warehousing duties.
• Quotation Preparation: Support customers by assisting with quotation creation when required.
• Management Support: Complete ad hoc duties as assigned by the Manager.

Requirements

• Must be a Qualified Electrician
• A minimum of 3 years’ experience working with Control Systems.
• Experience with Control Systems Electronics and/or Pneumatics.
• Possess a valid Driver’s License.