About the Role:

This organization supplies electrical tools, test and measurement instruments, and related technical products to industrial and electrical contracting customers. The organization is looking for an Internal Sales Representative with a strong technical background to provide pre- and post-sales support to customers and the sales team, including product selection, quotations, order processing, and the handling of tool and instrument repairs and warranties.

Key Responsibilities:

• Internal Sales: Manage telesales, order processing, and other customer service-related sales activities.
• Tool and Instrument Repairs: Oversee the full tool and instrument repair process, from return through to replacement, repair, or calibration.
• Technical Support: Respond to technical support enquiries from both staff and customers.
• Warranty and Returns Management: Evaluate faulty products, advise customers on warranties versus repairs, and monitor and report on return trends.
• Product Consultation: Assist customers with product selection and demonstrations based on their application, industry, and budget requirements.
• Reporting and Ad-Hoc Support: Identify sales growth opportunities among frequent customers, prepare monthly returns reports, and support the team with other ad-hoc duties as needed.

Requirements:

• Red Seal: Electrician
• 2-5 years' experience in Internal Sales or Technical Sales, ideally with industrial or electrical contracting customers.
• Strong understanding of electrical tools and test and measurement instruments.
• Proficient in MS Office and CRM/ERP systems.
• Excellent organisational and communication skills, with a strong customer service orientation.
• High standard of accuracy while working under pressure.
• Able to work overtime when required.